Terms and Conditions
By accepting the Services of or making a booking with or allowing a dog to attend D&B Doggy Daycare and its staff, the Client is deemed to have accepted these Terms and Conditions.
D&B Doggy Daycare, its employees and agents shall strive to provide the Services in a reliable and trustworthy manner and in turn the Client gives consent that his/her dog will be walked, boarded and/ or in Doggy Daycare at premises where he/she will be mixing with other dogs from different households.
D&B Doggy Daycare is to act as guardian of each dog entrusted in our care in the Client’s absence and may perform or take any action which they deem necessary in order to protect and keep the Client’s dog in good health.
In consideration of these services and as an express condition thereof the Client expressly waives any and all claims against D&B Doggie Daycare or its employees and agents and accepts that D&B Doggie Daycare does not accept liability for any loss, injury, death or damages or other financial claims of whatsoever nature for any dog whilst in their care to the fullest extent that such liability can be excluded under English Law.
PAYMENTS AND CHARGES
For the cancelation of boarding bookings, no charge will be incurred provided 30 days or more notice is provided. In the case where less than 30 days notice but more than 7 days notice is given, 50% of the fee is chargeable to cover administrative and management costs as well as to cover the loss of business. In the case where less than 7 days notice is provided 100% of the fee is chargeable on the same basis.
For the cancelation of daycare bookings, no charge will be incurred provided 24 or more hours notice is provided. In the case where less than 24 hours notice is provided 100% of the fee is chargeable. Please note this only applies to flexible bookings and does not apply to pre-paid packages where no refund or transfer of credit is possible.
Full payment for services (agreed either at time of booking or subsequently) is to be made within 2 days of receipt of invoice or, by the date specified on the invoice. Time for payment shall be of the essence of the Contract. The preferred method of payment is bank transfer or direct debit.
The Client shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). D&B Doggy Daycare may at any time, without limiting its other rights or remedies, set off any amount owing to it by the Client against any amount payable by D&B Doggy Daycare to the Client.
Upon termination of the Contract for any reason the Client shall immediately pay to D&B Doggy Daycare all outstanding unpaid invoices. In respect of services supplied but for which no invoice has been submitted yet, D&B Doggy Daycare shall submit an invoice, which shall be payable by the Client immediately on receipt.
The Client will take responsibility for any costs which may be incurred, by either veterinary or other, as a result of any damage, accident, or sickness caused to or by his/her dog and will pay any such costs or expenses on demand.
MODIFICATIONS TO THE SERVICES AND PRICES
Prices for our products and services are subject to be reviewed and change without notice.
D&B Doggy Daycare will strive to give notice for every change, however we still reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.
We shall not be liable to the Client or to any third-party for any modification, price change, suspension or discontinuance of the Service.
D&B Doggy Daycare is not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
HEALTH AND SAFETY
Under UK law, all dogs must be microchipped.
D&B Doggy Daycare takes the safety and happiness of the Clients’ dogs very seriously, and dogs are never left in an area together without direct supervision. However, there are risks involved in dogs socialising in any off-leash environment.
If you believe or suspect your dog has any risk of jumping over or climbing up fences please inform us so we can take appropriate steps. Dogs are under constant supervision by trained members of staff, so that the risk of any escape is minute.
Female dogs who come into season will not be able to attend D&B Doggie Daycare for the duration of their season (2-4 weeks).
D&B Doggy Daycare reserves the right to refuse taking care of the Client’s male dog if the dog is over 6-9 months and the Client does not wish to neuter his/her dog on the basis that such a busy environment is over stimulating for a dog going through so many hormonal changes.
The Client agrees that he/ she is able to insure the Client’s dog under a pet insurance policy. The Client is advised to notify his/her insurers of the Daycare arrangement in order to be covered under the pertinent insurance policy. The Client understands that D&B Doggy Daycare is only able to offer its competitive fees on the basis that its Clients are insuring their pets appropriately.
The Client’s dog may be transported with other dogs in a D&B Doggy Daycare vehicle. The Client agrees that D&B Doggy Daycare cannot be held liable for death or injury to his/her dog in the event of a motor vehicle accident.
The Client gives permission to walk their dog/s off the lead.
Should the Client’s dog deemed not to be enjoying Doggy Daycare, or shows signs of stress or anxiety, D&B Doggy Daycare reserves the right to cancel the booking indefinitely, with immediate effect.
The Client agrees to ensure that his/her dog(s) are registered with a veterinarian and are kept up to date on all vaccinations, de-worming and de-fleaing and D&B Doggy Daycare reserves the right to ask for proof.
PICK UPS AND DROP OFFS
D&B Doggy Daycare may hold in possession the keys to the Client’s home and the Client is responsible to insure home and property contents under a house and content insurance policy. The Client is advised to notify his/her insurers of the Daycare arrangement in order to be covered under the pertinent insurance policy.
If D&B Doggy Daycare is unable to enter the Client’s premises due to fault of a door, fault or change of a lock, or other, our staff will try, to the best of their abilities, to solve the problem and contact the Client. In the unfortunate event these attempts are not fruitful, there is a chance dogs might not be collected from or be dropped off at the agreed location. If the dog cannot be returned home after daycare and needs to stay for a sleepover the contract for services will be amended and will be deemed to be a boarding stay. The standard charges of D&B Doggy Daycare will apply in respect of this variation of services.
Similarly, due to the fact D&B Doggy Daycare and its employees have dogs in their care at the moment of pick ups and drop offs, we cannot allow for any delay at any Client’s house. Should there be any, our staff cannot wait longer than 5’.
D&B Doggy Daycare will do its utmost to pick up and drop off the Client’s dog at the pre-agreed time but is unable to guarantee specific times.
D&B Doggy Daycare reserves the right to modify the times of its services, and in consequence the pickups and drop offs, in order to ensure the dogs spend the least amount of time necessary in the car.
D&B Doggy Daycare is closed on bank holidays and for a period of time around Christmas holidays. The exact dates of the Christmas break will be announced on the company’s website no later than August 31st.
By using our service the Client gives consent for his/her dog’s image to be used in photo or video format on D&B Doggy Daycare promotional material and social media or in any format that D&B Doggy Daycare considers appropriate.
This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.